Customer Care

Shipping

Shipping options are provided at the time of check out. We offer Standard Shipping and Express Shipping.

Standard Shipping:


Standard Shipping rates are shown below. Please allow 7-14 business days for delivery of merchandise (Monday through Friday, not including Holidays). Standard shipping is available for the Continental US, P.O. Boxes, APO and FPO addresses only. Please note delivery to APO and FPO addresses may take between 4-6 weeks for delivery. Orders shipped to AK, PR and HI must be shipped by 2nd day air.


Express Shipping:


If you prefer to receive your merchandise faster, we offer Next Day and Second Day service. Delivery is Monday through Friday, not including weekends and Holidays. Orders placed with expedited service will ship by the next business day, pending credit card authorization and verification. Next day and 2nd day rates will be calculated at the time of checkout. You will always have the opportunity to see the full amount of your purchase with shipping charges before you confirm your order. Orders shipped to AK, PR and HI must be shipped by 2nd day air. Express shipping is not available for APO and FPO addresses.

Canada Shipping

We offer Ground and Express Shipping to Canadian locations. Depending on the ship method chosen, delivery times will vary (see below). All delivery transit times exclude weekends and Holidays. Shipping rates will be calculated at the time of checkout. You will always have the opportunity to see the full amount of your purchase with shipping charges before you confirm your order.
Upon the shipment of your order, below are delivery estimates based on the ship method chosen:
Canada Ground: 7-10 Business Days

International Express: 3-5 Business Days
Please check with the customs department in your country about its importation policies to avoid unexpected customs fees or duties.

International Shipping:

We offer Express Shipping only to International locations. All delivery transit times exclude weekends and Holidays. Shipping rates will be calculated at the time of checkout. You will always have the opportunity to see the full amount of your purchase with shipping charges before you confirm your order.
Upon the shipment of your order, below are delivery estimations based on the selected ship method:

International Express: 3-5 Business Days

Please check with the customs department in your country about its importation policies to avoid unexpected customs fees or duties.

Please Note:
In the event an order is especially large, heavy or bulky, additional charges may be incurred to cover these actual shipping costs. One of our Specialty Order Handlers will review your order to determine whether additional charges will apply and will contact you prior to shipping.

Out of Stock Items

We do accept orders for out of stock merchandise. Out of stock items usually ship within 10 business days. Orders with items on back order are held until they can be shipped complete. If you prefer not to place an order for an out of stock item, you may utilize our "Email me when available" feature to be notified as soon as the product becomes available. To use, just access the product page of the item, you wish to order, and choose the "Email me when available" option. Enter your email address and submit.

Shipping Carriers

We determine the most efficient shipping carrier for your order. The carriers that may be used for domestic packages are: United Parcel Service (UPS) and the U.S Postal Service (USPS).
The carrier used for Express Shipping for domestic shipments is UPS.
For Canadian Ground shipments, the carrier used for most orders is United Parcel Service (UPS).
For International Express shipments, the United Parcel Service (UPS) will deliver the package.




Standard Shipping Rates

If your Order is: Shipping Cost
$0.00 - $9.99 $5.95(+ $4 Handling)
$10.00 - $19.99 $5.95
$20.00 - $39.99 $7.95
$40.00 - $59.99 $8.95
$60.00 - $79.99 $9.95
$80.00 - $99.99 $10.95
$100.00 - $119.99 $11.95
Over $120.00           10% of Order Total